Privacy Policy

Document details

Version 1 | Updated 01-Jun-2026

This Privacy Policy explains how information is handled across Sri Guru Raghavendra Matrimony's website, app, and related digital services.

• Applies to the public website, mobile app, and related digital matrimony services.
• Covers profile creation, moderation, verification, payments, support, notifications, and safety operations.
• Aligned to applicable Indian law, including the Digital Personal Data Protection Act, 2023, together with related legal, tax, accounting, fraud-prevention, and safety obligations.

1. Scope of this policy

What this privacy policy covers

This policy explains how information is collected, used, stored, shared, retained, and protected when families use Sri Guru Raghavendra Matrimony through the website, mobile application, and related digital services.

• Public website inquiry and legal-information pages.
• Signed-in account activity in the app.
• Profile onboarding, photo review, support, notifications, safety, payments, and verification handled through the service.

2. Information we collect

Account, registration, and security information

• Email address, password-related authentication records, and consent or policy-acceptance records.
• Email verification events, password-reset events, login attempts, session details, and security-event records.
• Device type, browser, operating system, app version, IP address, and related technical-security metadata.

2. Information we collect

Profile onboarding and biodata information

• Profile-created-by relationship, full name, gender, date of birth, marital status, and height.
• Community, subcommunity, further subcommunity, lineage values, gothra selections, and custom lineage text where supported.
• Current location, family residence, native place, family origin, work location, relocation preferences, and related country, state, or district details.
• Education history, profession category, occupation, company or workplace details, salary range, optional salary figures, salary currency, work-from-home details, and visa-related status.
• Astrology information such as time of birth, place of birth, nakshatra, rashi, pada, and manglik status where provided.
• Family details, siblings, only-child status, parent occupations, parent alive status, family type, family values, family income, hobbies, interests, about-me content, property details, and up to three contact numbers with country code and WhatsApp availability flags.

2. Information we collect

Photos, media, and moderation records

• Uploaded profile photos, edited or cropped variants, and temporary original variants retained during review where needed.
• Photo-processing metadata, moderation notes, and approval or rejection history.
• Profile photos are handled as part of the service's trust and review process rather than as public directory content.

2. Information we collect

Government ID and verification information

Where a member submits Government ID details through the approved verification process, the platform may collect verification-related information for review and trust operations.

• Document type, name on ID, date of birth on ID, and document number.
• Front and back images or PDFs where applicable.
• Review history, admin comments, approval or rejection state, and manual admin verification override history.
• Aadhaar is not accepted for verification.

2. Information we collect

Payment, support, and technical usage information

• Payment transaction identifiers, order references, invoice details, purchased product or plan details, taxes, transaction status, and entitlement activation records.
• Credits, benefits, reveal usage, support requests, admin replies, user safety reports, and account deactivation or deletion request details.
• Device behavior, feature usage, page interactions, push-device registration details, error diagnostics, and similar technical-usage information.

3. How we use information

Why the platform uses this information

• To create and maintain accounts, profile onboarding, and profile updates.
• To review biodata, photos, and verification submissions before wider visibility is allowed.
• To run matching, shortlist, reveal-contact, already-viewed, Who Viewed, horoscope, and related discovery features.
• To process payments, plans, benefits, entitlements, invoices, and transaction support.
• To send login, verification, moderation, support, purchase, and other service notifications.
• To prevent fraud, duplicate or fake registrations, abuse, safety violations, and misuse of paid benefits.

4. Profile visibility

Visibility is controlled, not unrestricted

• The public website is primarily informational and does not expose the full internal member database.
• Inside the app, profile visibility depends on account status, approval status, community-visibility rules, safety controls, matching eligibility, and related platform rules.
• Some profile details are shown only after the required review and approval steps are complete.
• Sensitive contact or identity details remain masked unless an approved reveal or admin action allows access.

5. How information may be shared

When information may be shared

• With other users only where profile visibility, contact-reveal rules, or an approved feature flow requires it.
• With service providers who support hosting, authentication, payments, notifications, analytics, storage, moderation tooling, or customer support.
• With auditors, accountants, legal advisers, regulators, law-enforcement agencies, courts, or competent authorities where required by law or necessary to protect safety, legal rights, or platform integrity.
• With internal admin teams handling moderation, verification, support, financial reconciliation, fraud prevention, and compliance review.
• The platform does not sell personal information as part of its normal service.

6. Digital operations

Payments, invoices, and digital-only service delivery

• Payments are handled through approved digital payment and invoicing partners used by the platform.
• Payment and entitlement records are retained to activate benefits, issue or track invoices, support reconciliation, and meet tax, accounting, and audit obligations.
• The service is digital-only and does not operate as a physical product, courier, or parcel-delivery business.

7. Retention and deletion

How records are retained and cleaned up

• Information is retained for as long as reasonably necessary to operate the service, preserve audit and moderation history, investigate fraud or safety issues, and comply with legal, tax, and accounting obligations.
• Some records may continue to be retained in restricted archival form even after an account is closed or deleted.
• Account deletion follows an approved request process and may include a grace period before final permanent deletion.
• Government ID retention, moderation retention, and stored-number or file cleanup follow the active verification policy.

8. User rights and choices

What members may request or control

• Access or review of personal information through the app or support path.
• Update of eligible profile information.
• Correction of inaccurate or incomplete information.
• Notification-preference management where the app supports it.
• Account deactivation or deletion requests through the approved process.
• Device-permission management for camera, storage, or notifications through device settings.
• Some approved, audit-sensitive, financial, moderation, or compliance records may not be directly editable or removable on demand.

9-12. Technical handling and updates

Cookies, security, eligibility, and policy updates

• The platform may use cookies, local storage, session tokens, device identifiers, analytics signals, and similar technologies for sign-in continuity, fraud control, preference storage, troubleshooting, and service improvement.
• Reasonable technical, administrative, and operational measures are used to protect information, including access controls, restricted handling of sensitive records, private storage paths, signed access patterns, and audit logging.
• The service is intended for lawful matrimony use, and age or eligibility rules continue to apply across onboarding and verification.
• This policy may be updated when the website, app, onboarding, verification, payments, moderation, or legal requirements change.